Do It Yourself Tax Software - Ask a Tax Expert

Have a question while preparing your return? By adding our Ask a Tax Expert service, you get unlimited phone calls with an H&R Block Tax Expert!

With Ask a Tax Expert, you can connect with one of our Tax Experts to ask any tax questions you might have. From expenses, to RRSPs, to credits, and more, our Tax Experts are ready to help you while you prepare your return.

Need more time after your first call? Talk to a Tax Expert as many times as you want while working on your return.

No appointment necessary! Give us your name and phone number, and one of our Tax Experts will give you a call.

To best support you in your province and preferred language, here are our hours of operation:

Province Software language Hours of operation
Alberta English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
British Columbia English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Manitoba English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Newfoundland and Labrador English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
New Brunswick English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Northwest Territories English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Nova Scotia English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Nunavut English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Ontario English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Prince Edward Island English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Québec English and French Mon to Fri: 11 am – 5 pm EST
Saskatchewan English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST
Yukon English Mon to Fri: 9 am – 5 pm EST
French Mon to Fri: 11 am – 5 pm EST

  1. From within H&R Block’s 2020 tax software, choose the Ask a Tax Expert service.

  2. Find the Ask a Tax Expert widget at the bottom of your return or on the My Purchases page.

  3. In the Ask a Tax Expert widget, provide your name, phone number, and question(s), then click Submit.

  4. A Tax Expert will contact you based on the information you provided when you submitted your request.

  5. During your call, the Tax Expert will answer the question(s) you submitted.

  6. If you have additional questions after your call, you can use the Ask a Tax Expert service as many times as you want.

To add Ask a Tax Expert to your return:

  1. Under NEED TAX ADVICE? in the side navigation of your online return, click LEARN MORE.



  2. Click Add Ask a Tax Expert.

  3. Enter your payment information.

  4. You’ll receive an email confirmation of your purchase.

  5. The Ask a Tax Expert widget will now be at the bottom of your return.

How do I connect with a Tax Expert? Closed

After you buy the service, you can connect with us right from the software. Give us your name, and phone number in the Ask a Tax Expert window, and one of our Tax Experts will give you a call as soon as they’re available.





Can I ask any tax question?Closed

Yes! We’re here to answer any kind of tax question, from claiming your work from home expenses, to reporting your COVID-19 benefit amounts, to claiming your RRSP deduction.

Will the Tax Expert review my full return?Closed

The Ask a Tax Expert service is only able to answer tax questions you have while you work on your return. If you’re looking for a complete review, we recommend you purchase our Expert Review service. With Expert Review, a Tax Expert will not only review your return from start to finish but also help you optimize your credits and deductions, to help you maximize your refund or minimize the amount you might owe.

What happens if I can’t take the Tax Expert’s call?Closed

We understand, life is busy! If you’re not available when the Tax Expert calls you back, we’ll try to connect with you again two more times. If we’re not able to connect with you at all, you can submit a new callback request through the Ask a Tax Expert window in the software for a call back.



I have another tax question; will the same Tax Expert call me back?Closed

Your callback request will be handled by the first available Tax Expert. While we can’t guarantee that the same Tax Expert will call you back, you can rest assured that every single one of our Tax Experts is backed by over 50 years of tax preparation experience and will be able to answer your tax questions accurately.

Sometimes, it’s helpful to know that your return has been double-checked by a Tax Expert. By booking an Expert Review, one of our Tax Experts will review your entire return with you over the phone, before you file. With Expert Review, you can be confident that you’ve optimized all your credits and deductions.

Learn more about what’s included in our Expert Review service.