Error code 296

You will see the following error message in H&R Block’s 2020 tax software if, when entering your mailing address on the Your mailing address page, you entered invalid characters in the field for the apartment number:

The apartment you entered doesn't seem to be valid. The apartment number can only contain numbers, letters, spaces, ampersands (&), and slashes. [error code: 296]

 

How do I fix this?

To correct this error, enter your apartment number in the Apt. number field of the Your mailing address page using only the following characters:

• Letters
• Numbers
• Ampersands (&)
• Forward slashes

Note: The Your mailing address page can be found under the ABOUT YOU icon on the GET STARTED tab.